They are as follows: Live chat is real timeīusinesses to connect with customers in real time with the best live chat tool.
However, live chat best practices impact the three key areas of a business. In order to meet the expectations businesses look for new ways to deliver outstanding customer service. Why are businesses implementing live chat best practices? It also provides growth opportunities for your business at a global pace. Hence, live chat best practices become essential to meet customer expectations and boost the experience.įollowing the best practices on how to chat with customers online helps businesses to provide real time responses and reduce customer churn. More than 79% of customers prefer live chat as business communication channel because of the immediacy of support it provides. As a result, there has been a greater demand for faster response and live assistance. Customers today are increasingly empowered by modern technologies, easily accessible information resources, and a wide range of options.
